Effective Date: February 10, 2025

At Kicks District, we aim to provide a transparent and secure shopping experience. Please read the policy below carefully.

Refund Eligibility

Customers may request a refund only before a tracking number has been issued.
Once a tracking number is provided, the order is considered shipped and final, and no refunds or cancellations will be accepted.

Shipped Orders

After a tracking number has been sent, the order is officially in transit. At this stage:

• Returns are not accepted

• Refunds are not issued

• Order changes are no longer possible

Order Confirmation

Before shipping, customers receive a confirmation email to verify all order and shipping details. Once confirmed and the tracking number is sent, responsibility transfers to the customer.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photo evidence. Each case will be reviewed individually to determine a resolution.

Lost or Delayed Packages

Kicks District is not responsible for delays or losses caused by the shipping carrier once the order has been dispatched.

Contact

For any questions regarding refunds or shipping, please contact us at contact@kicksdistrict.com.